Frequently asked questions

• How do I receive my book after buying?

  Immediately after payment, you'll see download buttons on the success page and we'll email you secure links. You can also re-download anytime from Your Library.

• What format are the books in?

  All books are delivered as PDF files compatible with any device — phone, tablet, laptop, or e-reader.

• Can I download a book more than once?

  Yes. Books you own are always available in Your Library — generate a fresh download link any time.

• Do you offer refunds?

  Because books are delivered instantly, sales are generally final. If a file is corrupt or missing, contact support and we'll make it right.

• I can't sign in — what should I do?

  Use the sign-in page and double-check the email address you used at checkout. If you still can't get in, email support@ebookly.com.

• Is my payment secure?

  Yes — all payments are processed by Stripe. We never see or store your card details.